Contact Us

Welcome to Avenza. We're here to help.

Whether you have a question about your order, shipping, returns, products, or simply need assistance, our support team is committed to providing you with a seamless and exceptional experience.

Quick Help

Looking for a quick answer? Browse the topics below before reaching out to our support team. Most common questions can be answered instantly.

Need help tracking your order, changing an order, missing items, or delivery updates? Find the information you need here.
Learn about shipping times, delivery options, tracking information, and international shipping.
Find information about our return policy, refund process, and how to start a return.
Questions about product details, materials, sizing, or availability? We're here to help you choose the perfect product.
Learn about accepted payment methods, payment issues, and order confirmations.
Need help accessing your account, updating your information, or viewing your order history? Find the answers here.

Still Need Help?

If you couldn't find the answer you're looking for, simply use the contact form below and our team will get back to you as soon as possible.

Get in Touch

Have a question, need assistance, or want to share your feedback? Our team is dedicated to providing fast, friendly, and personalized support. Whether it's about an order, shipping, returns, or product information, we're here to make your Avenza experience exceptional.

Email Support

support@shopavenza.com

Our support team typically replies within one business day.

Support Hours

Monday – Friday, 9:00 AM – 6:00 PM (EST)

Messages received outside business hours will be answered as soon as possible.

Customer First

Every message is reviewed by a real member of our support team.

Your satisfaction is always our priority.

We typically respond within one business day.